Craig Chastain started Exceptional Property Management in response to the shortcomings he noticed in property management companies he dealt with. He is a broker and has experience with rental properties, but he struggled to find a company providing the property management services he wanted.
Most of the companies Craig tried to work with gave the impression that they simply did not care. They were also highly unresponsive. Craig found this as a sign that the Rancho Cucamonga and Inland Empire area was lacking a company offering property owners exactly what they needed. He decided to create a property management firm manned by professionals who care about their clients.
This comes through in all of your interactions with Exceptional Property Management. We will handle everything for your property as part of our management services and give you relevant updates. We want your property to be successful just as much as you do. Exceptional Property Management sees your success as our success as well.
Free Rental AnalysisMarketing is key to successful rentals. We provide an expert market analysis for each property we manage to maximize your return on investment.
We conduct extensive screening on all tenants and handle every aspect of getting your investment rented in the shortest time possible.
We make sure you get paid on time, every time. You no longer have to worry about rent showing up in your bank account because we take care of everything.
We conduct inspections upon move-in and move-out that include documentation of the property’s condition and ensure all maintenance issues are addressed in a timely manner.
With our detailed financial reporting tools, it's never been easier to keep tabs on your investment. Log into your owner portal to view statements & more.
In the unfortunate event that a tenant needs to be evicted from your rental, we will shield you from the stress and re-rent the property promptly.
If you are ever at not not satisfied with our service we have a 30 day no hassle cancellation policy.
We agressively market and show your property, screen tenants, handle all paperwork & perform a move in inspection...all before we get paid anything.
Our leasing guarantee states that if a tenant does not fulfill at least 10 months of a lease term, we will find you a new tenant for free.
We will respond to all call/emails within 24 business hours.
Rancho Cucamonga Property Management Services“This review is specifically for Craig, not Exceptional, who has been super helpful with resolving a number of problems with my rental unit and the tenants. He is responsive and has been going out of his way to assist me. I've been very happy with the results while working with him directly.”
Rancho Cucamonga Property Management Services“I worked with some other company prior to Exceptional Property Management (EPM) and they wasted my time and couldn't get my place rented for over 2 months. After 2 weeks of switching to EPM, my place was rented at a price I'm happy with and EPM commission is fairly priced. But what I like the most is working with Greg from EPM who is very professional and always responds to messages in a timely manner. Highly recommend them. Thank you Greg!”
Rancho Cucamonga Property Management Services“Great customer service & cannot wait to use them on my rentals. Very informative & helpful & caring.”
Rancho Cucamonga Property Management Services“Exceptional Property Management is exactly that, exceptional! Craig has been awesome to work with. This is the first time my husband I have ever been renters, and we were worried and nervous about the process and just didn't know what to expect. Not only has Craig been friendly and understanding, but he has been extremely supportive and on top of everything. The communication is excellent, and Craig is always respectful and enjoyable. We couldn't be happier in our new house, we love it and appreciate Exceptional Property Management!”
Rancho Cucamonga Property Management Services“I have been using their service for a couple of years and had nothing but the best experience, service is great and professionalism is Exceptional. Craig is prompt at responding and finding the best tenants quickly. Very efficient organization and customer service. Thank you for all you and and continue with the great work!!”
